Sterling Leasing

This privacy policy outlines how Sterling Leasing ("we", "us", "our") handles your information when you use our services.

Email Communications

Our email communications are strictly transactional and for operational purposes. This includes:

• Notifications about new bills, payment reminders, and payment confirmations.
• Updates on maintenance requests or support tickets you have created.
• Alerts regarding your lease agreement, such as upcoming renewals.
• Password reset emails and other account-related security notifications.

Data Usage

• Emails are sent only to registered users of the Sterling Leasing platform.
• We do not share, sell, or rent your email address or personal information to any third-party for marketing purposes.
• Your email address is used solely for the purpose of providing you with the services and notifications related to your tenancy and account.

Managing Your Preferences

Registered users can manage their email notification preferences within their account settings. You can choose to opt-out of non-essential communications. Security-related and critical billing alerts cannot be disabled.

Bounce and Complaint Handling

We actively monitor our email delivery systems. If an email to your address bounces or is marked as spam, we may suspend non-essential communications to your account to protect our sender reputation and ensure deliverability of critical alerts.